Legal Information
Everything you need to know about our policies, terms, and legal commitments
Terms of Service
User agreements and service conditions — Last updated: 01/12/2025
1. Acceptance of Terms
By accessing or using any Superior Me website, platform, or service, you agree to be bound by these Terms of Service. If you do not agree, you must discontinue use immediately.
2. Description of Services
Superior Me operates across four distinct service areas:
Physical Products: Consumer goods delivered to domestic and international customers.
Resort Accommodation Packages: Access to specially negotiated accommodation rates including inventory typically available to members or timeshare holders.
eSIM Packages: Instant-delivery international mobile data packages for travellers.
Sales & Sourcing Agent Services: Custom procurement, negotiation, and brokerage services based on individual client needs.
We may update, modify, or discontinue aspects of the website or any service at any time without prior notice.
3. User Accounts
You are responsible for the security and confidentiality of your account credentials. You agree to notify us immediately of any unauthorized access or breach.
4. Payment Terms
Payments are securely processed through third-party payment gateways. All prices are displayed in AUD unless otherwise indicated. Taxes, processing fees, duties, and shipping costs may apply and will be shown at checkout where possible.
By completing a purchase, you authorize Superior Me to charge your selected payment method for the full transaction amount.
5. Product & Service Specific Terms
a. Physical Products
b. Resort Accommodation Packages
c. eSIM Packages
d. Sales Agent / Sourcing Agent Services
6. Compliance with Australian Consumer Law
Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law (ACL). Where ACL rights apply, they override any conflicting terms in this document.
7. Limitation of Liability
Superior Me is not liable for indirect, incidental, or consequential damages, including delays, interruptions, or issues caused by third-party carriers, networks, resorts, or suppliers.
8. Contact
For questions or support, contact: support@superiorme.com.au
Privacy Policy
How we collect, use, and protect your data — Last updated: 01/12/2025
Information We Collect
We collect information directly from users when they:
Create an account
Place an order
Contact customer support
Subscribe to emails or promotions
Use our website (analytics and cookies)
Information collected may include:
Name, address, email, and phone number
Payment details (via secure third-party processors)
Order history and communication records
Technical information such as IP address, device type, and browser settings
How We Use Your Information
We use your data to:
Process and fulfil orders
Provide customer support and account management
Send confirmations, updates, and important notifications
Improve site functionality and user experience
Comply with legal and regulatory requirements
Data Protection
We use industry-standard encryption, security practices, and access controls to protect your personal information.
Your Rights
You may request access to, correction of, or deletion of your data. Contact: admin@superiorme.com.au
Data Deletion Requests
You have the right to request deletion of your personal data at any time. We are committed to processing such requests promptly and in compliance with applicable data protection laws.
How to Request Data Deletion
What Data Will Be Deleted
Important Notes
Refund Policy
Return and refund procedures — Last updated: 01/12/2025
Physical Products
30-day return window from the date of delivery.
Items must be unused and in original packaging.
Customer pays return shipping unless otherwise required under consumer law.
Refunds are processed within 5-7 business days after inspection.
If an item arrives damaged or faulty, contact us immediately for assistance.
Resort Accommodation Packages
Non-refundable once confirmed.
Availability confirmation may take up to 48 hours.
No changes or cancellations permitted after confirmation.
Ensure your travel plans are final before booking.
eSIM Packages
60-Day Refund Window if not activated
No refund if activation has occurred
Device compatibility is buyer's responsibility
Digital/Agent Services
Custom services such as sourcing and agent arrangements are non-refundable unless otherwise stated in writing.
How to Request a Refund
Email: hello@superiorme.com.au with:
Your order number
Reason for refund or return
Relevant documentation (e.g., screenshots or photos if needed)
Note: Refund amounts exclude any payment processing fees where applicable.
Shipping Policy
Delivery terms and conditions — Last updated: 01/12/2025
Processing Time
Orders are typically processed within 1-2 business days. You will receive a tracking number once your order ships.
Shipping Options
Standard Shipping (10-14 business days) - Free on orders over $50
Express Shipping (5-10 business days) - $15
International Shipping
We ship to most countries worldwide. International shipping times vary by destination. Customers are responsible for any customs duties or taxes.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences.
Types of Cookies We Use
Essential Cookies
Required for core website features such as checkout, login, and security.
Analytics Cookies
Help us understand how users navigate our site, allowing us to improve performance and usability.
Marketing Cookies
Used to display personalized advertisements and measure ad performance.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.