Legal Information

30-day return window from the date of delivery.

Items must be unused and in original packaging.

Return shipping costs are the customer’s responsibility unless required under consumer law.

Delivery timeframes may vary depending on location, product type, and supplier availability.

Some items may dispatch from domestic or international fulfilment centres.

Offered at specially negotiated or “Friends & Family” style rates.

Bookings are non-cancellable and non-refundable once confirmed.

Availability verification may take up to 48 hours.

Customers must confirm travel dates before booking as changes cannot be made after confirmation.

Superior Me is not responsible for resort-specific policies, onsite rules, or changes made by accommodation providers.

eSIM packages are delivered digitally via QR code or activation instructions immediately after purchase. Delivery is considered complete once the QR code or activation details are displayed or sent to the customer.

Refund requests may be submitted within 60 days of purchase only if the eSIM has not been activated, installed, or used.

Approved refunds for eligible eSIM purchases will be issued as a Superior Me Gift Card (store credit) equal to the purchase value.

Once an eSIM has been activated, installed, or connected to a mobile network, the purchase becomes non-refundable.

Activation includes scanning the QR code, installing the eSIM profile on a device, or the eSIM registering on a mobile network for the first time.

Most eSIM plans are data-only and do not include voice calls or SMS unless explicitly stated in the plan description.

Each eSIM QR code may only be installed on one device and cannot be transferred to another device after installation.

Customers are responsible for verifying that their device supports eSIM functionality and that the device is carrier-unlocked before purchasing.

Network coverage, speeds, latency, and availability depend on local partner carriers and network conditions in each region and are not guaranteed.

Superior Me provides access to mobile data through partner carriers and does not operate the underlying mobile networks.

Unlimited or Day Pass plans include a daily allocation of high-speed data. After the daily high-speed allowance is used, data access continues at reduced speeds for the remainder of the day.

Reduced speeds after the daily allowance may range approximately between 128 Kbps and 2 Mbps depending on the partner carrier’s Fair Use Policy (FUP) and network conditions.

The daily high-speed data allowance resets approximately every 24 hours. Reset timing may vary depending on the underlying carrier and may occur either 24 hours after the first connection or at the carrier’s local midnight.

Unused daily high-speed data does not roll over to the next day.

Plan validity typically begins upon the first successful connection to a supported network unless the plan specifies that billing begins at installation.

For plans marked 'Billing starts: First Installation', the validity period begins immediately when the eSIM profile is installed and activated on the device.

Hotspot, tethering, or data sharing is supported where permitted by the device manufacturer and local carrier policies.

Plan durations may range from 1 to 365 days depending on the selected package. Top-ups or extensions may not be available for certain plans.

Service terms and fee structures are defined per client via written agreement.

Work may involve external suppliers, manufacturers, or distributors depending on project scope.

Deposits or service fees may be non-refundable unless otherwise stated in writing.

Email admin@superiorme.com.au with the subject "Data Deletion Request".

Provide your full name and email address associated with your account.

Specify whether you want your full account deleted or specific data removed.

We will verify your identity and respond within 30 days.

Personal details (name, email, phone, address)

Profile information and login data

Communication history

Order information not required for legal retention

Some information may be retained for accounting, fraud prevention, or legal obligations.

Active orders must be completed before account deletion.

Data deletion is permanent and cannot be undone.

Users with social login may revoke access through their social platform settings.